Resume
About Me
I’m a digital designer from Southeastern Wisconsin, with experience in UX/UI Design and Full-Stack Product Development. With a background in independent design for over eight years and customer-facing work for over seven years, my strength lies in digital design and solving complex solutions.
Experience
Customer Service Voice Specialist
Apple
– Successfully troubleshooted and resolved intricate technical issues for over 40+ clients routinely.
– Consistently surpassed customer service expectations, achieving top 20 performance ranking among 100+ specialists by exceeding network averages across all key metrics.
Independent Drafting Consultant
Self-Employed Contractor
– Utilized AutoCAD and Fusion360 to craft accurate and detailed drawings, including floor plans, electrical plans, and foundation plans, adhering closely to project specifications.
– Transformed complex requirements from sketches, photos, and site visits into precise layouts in both 3D and orthographic views.
– Maintained high-quality control measures across all projects, working closely with engineers and field staff to make sure designs met expectations and project needs.
Project Administrator/Application Manager
Project Mega Pack
– Key contributor to growth, achieving 100,000+ members and 3+ million downloads.
– Developed web app for custom ZIP file packaging and delivery.
– Led design and development projects for projectmegapack.com.
Design and Branding Consultant
Self-Employed Contractor
– Orchestrated the development and launch of over 100 innovative physical and digital projects, enhancing project delivery through meticulous planning and design.
– Collaborated with cross-functional teams to refine project concepts, demonstrating strong communication skills and a detail-oriented approach.
– Administered content for diverse companies utilizing the Adobe software suite including Adobe Experience Manager.